Shipping policy

At Tawne, each order is carefully hand-packed to arrive safely and beautifully.

Processing Times  

Standard orders are typically processed within 1-2 working days. During busy periods, this may take slightly longer.

You’ll receive a confirmation email once your order has been dispatched.

UK Shipping  

We currently only ship within the United Kingdom using Royal Mail.

 

Royal Mail Tracked 48: Delivery aim 2–3 working days

Shipping costs are calculated at checkout.

Free UK shipping is available on orders over £75.

Delays  

While we do our best to ensure timely delivery, occasionally delays can occur with Royal Mail or due to circumstances beyond our control.  If your order hasn't arrived within the expected timeframe, please get in touch and we'll be happy to help. 

Incorrect Addresses  

Please ensure your delivery details are correct at checkout. 

If you notice an error, please contact us as soon as possible. Once an order has been dispatched, we may not be able to amend the delivery address.

Damaged or Lost Parcels  

If your order arrives damaged, please contact us within 48 hours with photos so we can resolve this for you.

If your parcel is lost in transit, please get in touch and we will investigate with Royal Mail.

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If you have any questions, feel free to contact us at hello@tawne.co.uk — we’re always happy to help.