Refund policy

Returns & Refunds

At Tawne, each product is carefully hand-poured and prepared with care. If something isn’t right, we’ll always do our best to help.

Returns

You have 14 days from the date of delivery to request a return. Once you've told us you wish the return your order, you then have 14 days to send the goods back to us.

To be eligible:

- Items must be unused and in their original condition  

- Candles must not have been burned  

- Sprays must be unopened  

To start a return, please contact us at hello@tawne.co.uk with your order number.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

If you exercise your right to cancel your order, we will refund the cost of standard delivery. Any additional cost paid for an upgraded or express delivery service will not be refunded.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us as soon as possible with your order number and, where appropriate, photos of the issue.

We’ll arrange a replacement or full refund at no extra cost.

Exchanges

We do not offer direct exchanges. If you’d like a different scent, please return your item and place a new order.

Non-Returnable Items

Items that have been used beyond what is reasonably necessary to inspect them may not be eligible for a full refund.

- Gift cards 

This does not affect your statutory rights if an item is faulty, damaged or not as described. 

Return Shipping

Customers are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot guarantee receipt of returned items.

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If you have any questions, feel free to get in touch — we’re always happy to help.